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MCL's Quality Management System ensures that the coal supplied meets all the customer requirements.

To achieve this, the Company will:

  • Promote a high degree of quality awareness throughout the organization
  • Employ scientific methods of mining
  • Use appropriate heavy earth moving machinery
  • Deploy trained manpower for mining and processing operations
  • Maintain a well-equipped laboratory for quality testing
  • Assess quality systems and results to bring about improvements in quality
  • Ensure that the customer requirements are thoroughly understood and are adequately satisfied/met through appropriate product quality, delivery and pricing
  • Institute a system to redress customer complaints